Terms & Conditions

Welcome to Rukn Al Khokh (“we”, “our”, “us”).
By accessing or using our website www.ruknalkhokh.com, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website or placing an order.

If you do not agree with any part of these terms, please discontinue using our website.

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1. Use of Our Website
• You must be at least 18 years old to make a purchase.
• You agree not to misuse the website or attempt to harm its functionality.
• You may not use our content, photos, or designs without written permission.

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2. Product Information
• We strive to display product colors, sizes, and details as accurately as possible.
• Actual colors may vary slightly due to screen settings or lighting.
• All products are subject to availability.
• Prices may change at any time without notice.

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3. Orders & Payments
• All orders placed through our website are subject to acceptance.
• Payment must be completed online at checkout.
• Cash on delivery is not available.
• If payment fails, the order will not be processed.
• You will receive an order confirmation once your payment is verified.

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4. Shipping & Delivery
• Delivery times may vary based on your location and courier availability.
• Shipping fees are calculated automatically at checkout.

We are not responsible for delays caused by:
• Courier companies
• Customs inspections
• Incorrect contact details provided by the customer

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5. Returns & Exchanges

We accept exchanges within 24 hours of receiving your order if:
• The item is unused
• The item is unwashed
• The item is in its original condition and packaging
• Tags are still attached

Returns are only accepted if the product is defective.

We do not offer refunds for:
• Change of mind
• Wrong size chosen by the customer

To start an exchange or report a defect, contact us through WhatsApp or email with your order number.

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6. Wholesale Orders
• Wholesale pricing is available for shop owners and bulk buyers.
• Minimum order quantities may apply.
• Wholesale orders are non-refundable.
• Shipping and preparation time may differ from retail orders.

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7. Accuracy of Information

We do our best to ensure accurate product descriptions, pricing, and stock availability.
However, we reserve the right to:
• Correct any errors
• Update information
• Cancel orders if incorrect details were displayed due to system or human error

You will be notified if your order is affected by such corrections.

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8. User Accounts

If you create an account on our website:
• You are responsible for maintaining the confidentiality of your login details.
• You must notify us immediately if you believe your account has been compromised.
• We reserve the right to suspend or delete accounts that violate our terms.

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9. Intellectual Property

All content on this website, including:
• Images
• Designs
• Logos
• Text
• Product photos
• Website layout

is the exclusive property of Rukn Al Khokh and is protected by copyright laws.

Unauthorized use, copying, or distribution is strictly prohibited.

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10. Limitation of Liability

We are not responsible for:
• Any indirect, incidental, or consequential damages
• Delays caused by shipping companies
• Issues related to third-party payment processors
• Losses caused by incorrect information entered by the customer

Your use of the website is at your own risk.

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11. Third-Party Services

Our website may include links or services from third parties such as:
• Payment gateways
• Shipping companies

We are not responsible for their policies, actions, or errors.

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12. Changes to These Terms

We may update these Terms & Conditions at any time.
Changes take effect immediately upon being posted on this page.

It is your responsibility to review this page regularly.

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13. Contact Us

For questions regarding these Terms & Conditions, you may contact us at:

Rukn Al Khokh Ready-Made Garments Trading L.L.C
Sharjah – Industrial Area 18
Behind Maliha Street – Shop No. 5
United Arab Emirates
Email: info@ruknalkhokh.com
Phone: +971 5854 88188