Privacy Policy

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase on Rukn Al Khokh (“we”, “our”, “us”) through our website www.ruknalkhokh.com.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information
• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through third-party gateways)

Order Information
• Products purchased
• Order notes
• Delivery details

Technical & Device Information
• IP address
• Browser type
• Device type
• Cookies and usage data

We collect this information to process your order, improve your shopping experience, and maintain website security.

⸻

2. How We Use Your Information

We use your information for the following purposes:
• To process and deliver your orders
• To contact you regarding your order or inquiries
• To improve our website and services
• To send updates or promotional offers (only if you consent)
• To prevent fraud and enhance security
• To comply with legal requirements

We do not sell or share your personal data with any third party for marketing purposes.

⸻

3. Payment Security

All online payments are processed securely through trusted payment gateways.
We do not store or have access to your full card details at any time.

Our payment partners use encryption and secure PCI-compliant systems.

⸻

4. Cookies & Tracking Technologies

We use cookies to:
• Remember your cart
• Save your preferences
• Improve website performance
• Analyze website traffic

You may disable cookies in your browser settings, but some features may not function properly.

⸻

5. Sharing Your Information

We may share your information only with:
• Delivery/shipping companies to deliver your order
• Payment processors to complete your transaction
• Service providers who help operate our website
• Government authorities if required by law

We never share, rent, or sell your data to third parties for advertising.

⸻

6. Data Storage & Protection

We take strict measures to protect your personal information.
Your data is stored securely and accessed only by authorized personnel.

Although no system is 100% secure, we use modern protection methods to safeguard your information.

⸻

7. Your Rights

You have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Unsubscribe from marketing messages at any time
• Contact us regarding any privacy concerns

⸻

8. Retention of Information

We retain your information only for as long as necessary to:
• Complete your order
• Comply with legal and accounting obligations
• Improve our customer service

⸻

9. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices.

⸻

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.

⸻

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, you may contact us at:

Rukn Al Khokh Ready Made Gar. Tr. L.L.C
Sharjah – Industrial Area 18
Behind Maliha Street – Shop No. 5
United Arab Emirates
Email: info@ruknalkhokh.com
Phone: +971 581 478 193